A big software vendor has a big problem: its own mistakes.
The company has spent millions of dollars and made a massive software upgrade in order to meet regulatory requirements.
The upgrade required the company to change the way the website was designed, but that’s just one of several missteps that have cost the company millions of bucks in lost revenue.
The latest one, which the company has called a “major failure” for the company, was a massive upgrade to its cloud platform that resulted in a huge number of issues for customers.
A software bug in the upgrade caused users to see ads for products that weren’t installed.
Those ads were then deleted from the platform, but the company’s internal monitoring showed that the problem had been fixed and customers were seeing ads again.
It was one of many instances of software bugs that the company had to deal with.
Now, the company is facing new problems.
Its cloud platform is experiencing major performance issues and the company announced today that it is looking for a new developer to work on a major software upgrade to address the problems.
The company has hired a new engineer to help solve the problems and has already started to implement the software update.
In the wake of the company releasing a video about the major software issues it had to fix, the major vendor that made the software upgrade told Recode that the issues have affected many customers.
Recode has reached out to CloudFlare, the software vendor that provided the cloud platform for the upgrade, for comment.
The major vendor declined to comment, and CloudFlore did not immediately respond to a request for comment on the matter.
“We have had many issues that impacted our customers in the past,” CloudFlares CEO Joe Sullivan wrote in an email to Recode.
“We have tried to fix those issues, but this is a major failure for us.”
“We understand that our customers are disappointed by this and that we want to offer a sincere apology for our mistakes, and to give them some reassurance that our support team will be on hand to assist them in this time of need,” he added.
“This is a very serious and complex issue and we take it very seriously, and we are committed to working with the vendor to fix it.”
Sullivan wrote that he is working with CloudFlave to figure out how the issue can be fixed, but declined to provide more details on what that might look like.
He also did not respond to Recinex, the platform that provides CloudFlace with its traffic data, which is used by the company.
Sullivan did say that CloudFlase is “taking a very hard look” at the issues and will have “some changes coming soon.”
The company is now looking for at least one additional developer to help out with the major upgrade, Sullivan wrote.
“As we are looking for another developer, we are also looking for you to help us find one more developer to provide support to our customers,” he wrote.
CloudFlare declined to say how much it spent to hire the new engineer.
It has hired six people, including a former Microsoft software engineer, and it has been hiring more engineers for the last few months.